Contact Us

Need to contact Best BTC Casinos? This page explains what we can help with, what to include in a message, and where to go for problems we can't solve. We are an independent comparison site. We don't run any casino, hold player funds or manage player accounts.

18+ only (21+ in some states and at some sites). Gambling involves real financial risk. If gambling is causing you harm, call the National Problem Gambling Helpline at 1-800-GAMBLER. Offshore crypto casinos may not offer the same player protections or self-exclusion tools as state-regulated operators.

What we can help with

• Corrections: you've spotted a bonus term, coin list, licence detail or other fact that looks out of date or wrong.
• Review questions: you want to know how we rated BetPanda, CoinCasino, Cryptorino or any other site we cover.
• Feedback: you'd like us to cover a topic, such as no KYC play, wallet setup or network fees, in more depth.
• Business and press enquiries: partnership or media questions about the site.
• Site issues: a broken link, a page that won't load or unclear wording.

What we can't help with

We are not the casino, so we can't do any of the following:

• Release a withdrawal, reverse a transaction or recover a deposit.
• Reset a password, unlock an account or change a verification decision.
• Settle a dispute over bonus terms, wagering or a closed account.
• Give legal or tax advice. Gambling rules vary by state, and tax treatment of winnings and crypto is a matter for a qualified professional.

For account problems, contact the casino's own support team first. Keep your transaction hash, timestamps and screenshots of the terms you agreed to. A blockchain transaction can't be reversed by us or, usually, by anyone else, so check wallet addresses and networks carefully before sending.

How to write a useful message

1. Name the page and the casino you're asking about.
2. Say what you think is wrong or unclear, and quote the relevant text if you can.
3. Add a source if you have one, such as the operator's own terms page. Tell us the date you checked it.
4. Tell us if you want a reply, and which email address to use.

Please don't send private keys, seed phrases, passwords or full ID documents. We will never ask for them.

What happens next

We read corrections and check them against the operator's published terms. Promotions and coin lists change often, so we compare anything you flag with the current source before editing. We can't promise a reply to every message or a specific response time. If we change a page, the updated date at the top will reflect it.

Our independence

Some links on this site may earn us a commission if you sign up with an operator. Commission does not buy a higher ranking, and we don't alter ratings after a message from an operator. Our editorial ratings are our own assessment, not customer review scores. Read more on About Us, and see our Terms and Conditions for how the site is used.

Legal status in the US

Online casinos that accept crypto and US players are generally offshore, with licences from places like Curaçao or Anjouan rather than a US regulator. That puts them in a legal grey area, and state laws differ. Some operators block certain states. Check your own state's rules before you play, and don't try to get around a site's restrictions or identity checks. Our Responsible Gambling page covers limits, warning signs and support options.

Only gamble with money you can afford to lose. Crypto prices can fall while your funds sit in a casino balance, which adds a second layer of risk. Winnings are never guaranteed.